Even for designers who are lucky enough to have carte blanche and an unlimited budget on their projects, one challenge remains constant for all: building a common language and vision with the client. A positive designer/client relationship sets the tone for the duration of the project, so mastering the art of communication should be a top priority for differentiating your services—especially as the economy is rebounding and demand for interior design services is expected to grow according to this year’s ASID State of the Industry report.
A recent Associated Press news article titled Communication’s Key When Hiring, Working with a Decorator or Interior Designer, touches on some of these finer points of communication in the design process including discussing money, agreeing on style and sharing control. ASID member Cathy Davin, principal and owner of Davin Interiors in Pittsburgh, Pa., who was interviewed for the AP article says that one of the most important things designers should keep in mind when building a relationship with clients is to keep it client-centered first. “In our profession we get excited about the design, but I always start out a project by reminding myself that it’s not just about the design; it’s about the client’s home and personal space. More than the design elements, the process is about the client and helping them to find their style and achieve their vision.”
We couldn’t agree more with Cathy. What’s your communication style and advice on how to work best with a client? We’d love to hear from you.
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