Ahhh, vacation! Whether it’s time to head to the beach or the ski lodge, most people enjoy some time away from the office. But wait, what happens to your work responsibilities when you go on vacation or take time for the holidays? What if you have to take a sick… Read More →

Superior service pays off. It leads to increased revenue, increased pricing power, word-of-mouth advertising and happy clients who praise rather than badmouth your reputation. “On average, research shows that a 1 percent improvement in customer satisfaction is associated with a 4.6 percent increase in a firm’s market value,” said Dr…. Read More →

Networking: Like it or not, when done correctly, it’s one of the easiest and fastest ways to attract ideal customers and increase your revenue. Entrepreneurs who don’t enjoy networking often feel that way because they have convinced themselves they aren’t good at it. Another common reason for resisting in-person networking… Read More →